Placing an Order
1. How do I pay for an order?
We accept payment through:
• Paypal: Pay with your Paypal account balance or pay with a credit or debit card
ipay88.com has numerous payment options.
Credit card – Visa or Mastercard
Online banking – DragonPay
Offline Payment: (Over the counter to bank & Over the counter to non-bank)
ipay88.com over the counter to bank payment options:
BPI Over-the-Counter Bills Payment
PNB e-banking Bills Payment
PNB Over-the-Counter Bills Payment
Sterling Bank Over-the-Counter/e-Banking
Security Bank ATM Bills Payment
Security Bank OTC Bills Payment
UCPB Security Bank ATM Bills Payment/ATM
ipay88.com over the counter to non-bank:
Cebuana Lhuillier Bills Payment
ECPay (Pawnshops, Payment Centers)
LBC / Bayad Center
Robinsons Dept Store
SM Dept/supermarket/Savemore Counter
2. How do I know if the order was placed successfully?
We highly recommend that you create an account with us to help ensure proper delivery. As soon as you finish entering your order details, you should receive a virtual receipt. A confirmation email will be sent to your valid email address including information that you submitted. If you do not receive an email within an hour upon placing your order, please notify us at firstname.lastname@example.org.
3. How do I get billed?
You are charged only when your credit card information is verified and as soon as we confirm the sale at the end of the transaction. Credit card companies usually bill by local currency equivalent to the purchase price at the time of order, so you are safe from fluctuations. The charge should arrive with your next credit card bill.
4. Can I change my Order Delivery Details (Delivery date / Greeting message / Delivery address)? Or cancel an order after it has been submitted?
Of course. If for any reason you wish to change any of the details mentioned above, please give us a 24-hour advance notice to implement delivery charges and cancellation.
During floral holidays, please send us your cancellation notice at least two (2) working days prior the delivery date.
During PEAK SEASONS such as Valentine’s Day and Mother’s Day, please send us your cancellation notice at least four (4) working days prior to delivery date. Requests to change details beyond this date cannot be guaranteed to be accepted.
You can email us at email@example.com ANYTIME or call (632) 838-7711 between 10:00AM to 5:00PM Monday to Saturday (Philippine Time). You can also send us a message in the message form in our Contact Us page.
5. Can I pay for my order offline? What if I don’t have a credit or debit card?
Yes you can! Please proceed to CHECKOUT and choose payment mode as BANK TRANSFER. You will receive an email with the payment steps after you fill out the form. Please ensure to email your deposit slip to us no later than 24 hours before delivery to ensure your flowers will be delivered. Once we receive your deposit slip we will email you to confirm your order.
You can also pay offline using the Dragon offline payment options.
6. Will the product always look like the picture? What is your Substitution Policy?
Yes, we try our best to deliver the exact product as seen in the photographs or as requested but at times due to the season and availability, substitution may occur. The availability of some flowers is subject to seasonal conditions and unpredictable weather conditions. Also, flowers may be limited to some areas only. Specific flower varieties or colors may not be available for sending on a specific day. Due to volume constraints, some gift products may not be available for time of order. In this event, we will deliver a second choice of similar flowers and container of equal value and beauty.
Don’t worry. Every effort will be made to maintain size, shape and overall color schemes of an arrangement but there may be some variance due to designer interpretation.
In single variety arrangements, variety will take preference over color. In case, of non-flower products, we will deliver a product of similar value and quality. Rest assured, our goal is to give you complete customer satisfaction and to provide an arrangement of equal value and greater satisfaction.
7. Can I ship flowers to more than one address when placing my order online?
We will be happy to ship flowers to more than one address. Simply place two or more items in your cart and once you click to the checkout page the option for multi-address delivery will be available. For more convenience, we recommend creating an account with us so that you don’t have to enter various delivery details, each time you visit.
8. Taking care of your flowers.
Keep your Flowers in a vase of water. The Vase should be half full of clean room temperature water and make sure no leaves are submerged. Change the water every two days. Every time you change the water, cut 1 to 2 inches from the bottom of the flower stem. Use a sharp set of clippers under water and ensure to cut at an angle so there is more surface to absorb the water. Keep the flowers out of direct sunlight and heat that cause the flowers to wil
1. Where do you deliver?
Temporarily, DesignerBlooms.com only delivers within Metro Manila and select major cities outside Metro Manila.
Kindly note that delivery orders to hospitals, schools, dormitories, apartments and funeral homes, must have the recipient’s complete name, full address (including room number or department) in the order form. Hospitals do not allow flower deliveries to Intensive Care Units.
The following cities are considered as Metro Manila destinations and major cities outside Metro Manila:
Taguig, Paranaque, Muntinlupa, Pasig, Mandaluong, Makati City, Pasay, Pateros, Las Pinas, Manila, San Juan, Quezon City, Marikina, Kaloocan North and South, Valenzuela, Malabon, Navotas, Bulacan, Rizal, Cavite
2. How much do you charge for delivery?
We currently have five delivery rates depending on the delivery area. These rates are subject to change without notice and do not apply to delivery rates for special SUPER PEAK SEASON delivery days –Valentine’s Day, Mother’s Day and Christmas.
STANDARD DELIVERY RATES
Taguig, Paranaque, Muntinlupa 445php
Pasig, Mandaluong Makati City, Pasay, Pateros, Las Pinas 495php
Manila, San Juan, Quezon City, Marikina 549php
Caloocan North and South, Valenzuela, Malabon, Navotas 595php
Bulacan, Rizal, Cavite and Laguna 1995php
SUPER PEAK SEASON RATES
Metro Manila 595php
Bulacan, Rizal, Cavite and Laguna 2495php
3. What are your delivery schedules?
If delivery address is within the Metro Manila area we provide next day delivery. You can select from three delivery times.
• 930am – 12nn
• 12nn – 6pm
• 930am – 6pm
We also have SAME DAY delivery schedules. Orders must be placed and payment confirmed by 11am to be delivered between 3pm-7pm of the same day. SAME DAY deliveries are only for Metro Manila.
During SUPER PEAK SEASONS — Valentine’s Day, Mother’s Day and Christmas, we expect a very high volume orders. Please place your orders at least four (4) working days ahead of these special days. Should you order closer to the date, your order may not be accommodated.
4. What if the recipient is not home at the time of the delivery?
If the recipient is not available at the time of delivery, the courier will have the order received by a person with close affinity to the recipient or is physically present in the exact address.
If there is no one available to receive the delivery, the courier will take the order back to the Designer Blooms head office and you will be notified via email. You may opt to have your order delivered again within 24 hours, but a redelivery fee will charged accordingly.
If you should opt to have the order delivered again, it will happen on the next business day.
Redelivery only applies within 48 hours of the original delivery date.
No refunds or REDELIVERIES will be given to customers who are non-responsive within 48 hours of original delivery date.
5. What happens if I supply the wrong address?
We operate on the trust and accuracy of the information you provide. Should we deliver to the address based on the details you have provided in the Order Form which turns out to be INCORRECT, we will have to charge for a re-delivery or you can opt to not have the ordered redelivered. At this point we will consider the transaction complete. We will deliver the order but will not be responsible for the quality of the flowers beyond the Delivery date.
6. Is there any proof of delivery?
As proof, a delivery receipt signed by the recipient confirms the completion of the service. You may request for this through firstname.lastname@example.org.
7. What if the flowers arrive late or get spoiled?
We take every precaution to preserve your flowers so it gets to its destination, farm-fresh. However, if for any reason the flowers do not arrive in good condition or do not arrive at all, we will be happy to replace the flowers.
8. Are there days or date restrictions on flower deliveries?
We currently ship Monday to Saturday. Sunday and and major flower holidays are subject to change.
9. Do you ship internationally?
Currently, we ship only within the Philippines.
1. Where do your products come from?
Our flowers come from various farms in Tagaytay, Bukidnon, and imported varieties come from China, Ecuador and Holland.
2. How are the flowers packaged?
Each flower has a water tube to ensure its freshness. Each bouquet is tastefully arranged and prepared the Designer Blooms way.
3. How come your prices fluctuate?
Our seasonal pricing scheme guarantees that you get the fairest prices throughout the year. Valentine’s Day, Mother’s Day and Christmas Day, for example, require us to have additional manpower and overhead costs to meet the demand. Thus, we have to adjust our prices accordingly. On the other hand, lean months have less overhead costs and prices will be reduced proportionally.
4. What can you guarantee?
We are committed to a fresh and timely delivery and give you our very best efforts to keep your flowers fresh when it arrives at your destination.
Every Designer Blooms gift is a special expression of the care you give to someone. If your order arrives in a condition that doesn’t reflect those feelings, please contact us at email@example.com and we’ll make things right.